Last updated: 17 September 2026

HiCULTURE respects your privacy and is committed to protecting your personal information. This notice explains what information we collect, why we use it and the rights you have.

1. Who we are

HiCULTURE LTD is the controller responsible for your personal information.

Company: HiCULTURE LTD
Company number: 16196901
Registered office: 58 Old Compton Street, London W1D 4UF
Email: hi@hiculture.org
Website: hiculture.org

2. Information we may collect

Depending on how you interact with HiCULTURE, we may collect:

• Your name, job title and organisation

• Your professional or personal email address

• Your telephone number

• Postal, billing or delivery details

• Information contained in correspondence with us

• Details relating to projects, collaborations, commissions and partnerships

• Ticketing, event-registration and attendance information

• Purchase, payment and transaction information

• Newsletter and marketing preferences

• Photographs, recordings or other material connected with our exhibitions, publications and events

• Technical information about your use of our website, including your IP address, browser and cookie data

We do not normally need or intend to collect sensitive personal information unless it is necessary for a particular project and we have explained why it is required.

3. How we obtain your information

We may obtain personal information:

• Directly from you when you contact us, purchase something, attend an event, join a mailing list or work with us

• Through previous professional correspondence with HiCULTURE or Tory Turk

• From organisations, collaborators or representatives involved in a shared project

• Through ticketing, e-commerce, event-registration or payment platforms

• From publicly accessible professional sources, such as company websites or professional profiles

• Automatically when you use our website, subject to your cookie preferences

When we use professional contact information obtained through previous correspondence or another source, we do so only where we believe the communication is relevant and lawful.

4. How we use your information

We may use personal information to:

• Respond to enquiries and communicate with you

• Develop, manage and deliver exhibitions, publications, events and cultural projects

• Administer contracts, collaborations and commissions

• Process purchases, payments, bookings and deliveries

• Invite relevant professional contacts to HiCULTURE events

• Share relevant HiCULTURE news, opportunities and project information

• Maintain professional and supporter relationships

• Manage our website, mailing list and contact database

• Meet our legal, accounting, insurance and regulatory obligations

• Establish, exercise or defend legal claims

• Protect the security of our systems and prevent misuse

We will not sell your personal information.

5. Our lawful bases

Under UK data-protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we rely on:

• Contract: when information is needed to enter into or perform a contract with you.

• Legal obligation: when we must retain or use information to comply with the law.

• Legitimate interests: when it is reasonably necessary to operate and develop HiCULTURE, manage professional relationships, deliver our cultural programme and communicate relevant information, provided your rights do not override those interests.

• Consent: when you have actively agreed to a particular use, such as certain forms of email marketing or the use of optional cookies.

You may withdraw consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.

6. Email communications and marketing

We may send relevant professional communications to corporate contacts where permitted by law and where we believe the information will be of genuine professional interest.

We will only send electronic marketing to individuals, sole traders and certain partnerships when we have the necessary consent or another lawful permission under applicable electronic-marketing rules.

Every marketing email will identify HiCULTURE and provide a simple way to opt out. You can stop receiving marketing at any time by:

• Using the unsubscribe option provided; or

• Replying REMOVE to the email; or

• Emailing hi@hiculture.org

If you opt out, we may retain the minimum information necessary on a suppression list. This enables us to respect your request and prevents your address from being added to future marketing lists accidentally.

Opting out of marketing will not prevent us from sending necessary administrative or contractual communications.

7. Who we share information with

Where necessary, we may share information with trusted providers and professional advisers that help us operate, including:

• Website-hosting and e-commerce providers

• Email and cloud-storage providers

• Mailing-list and communications platforms

• Payment processors

• Ticketing and event-registration platforms

• Accountants, insurers, lawyers and other professional advisers

• Exhibition venues, delivery partners and project collaborators

• IT, security, production and fulfilment providers

• Public authorities where disclosure is legally required

These organisations may act as processors on our behalf or as independent controllers. We only provide the information reasonably necessary for them to perform their role.

8. International transfers

Some of the technology and service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place, such as an adequacy decision or approved contractual protections.

9. How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• General enquiries and correspondence may be retained for up to three years after the last meaningful interaction.

• Project, contractual and partnership records may be retained for up to six years after the relationship ends.

• Financial and transaction records are generally retained for six years to meet tax and accounting obligations.

• Marketing information is retained until you opt out or until we determine that it is no longer relevant.

• Suppression-list information may be retained for as long as necessary to ensure that we continue to respect an opt-out request.

We may retain information for longer where required by law, insurance conditions or a legal claim.

10. Cookies and website information

Our website may use essential cookies required for it to operate. With your permission, it may also use analytics or other optional cookies to help us understand how the website is used.

Where required, you can accept or reject optional cookies through the website’s cookie controls.

11. Children and young people

HiCULTURE may deliver projects or activities involving children and young people. Where we collect information specifically for those activities, we will provide appropriate information and obtain any necessary permissions or consents.

Our general website and professional mailing list are not intended to collect children’s personal information.

12. Security

We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate HiCULTURE purposes.

13. Your rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to our use of your information

• Object at any time to the use of your information for direct marketing

• Ask for certain information to be transferred to you or another organisation

• Withdraw consent where our use is based on consent

• Make a complaint to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, email hi@hiculture.org. We may need to confirm your identity before completing a request.

14. Complaints

Please contact us first if you have any questions or concerns about how we use your information.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

15. Changes to this notice

We may update this privacy notice when our activities, service providers or legal obligations change.

The latest version will be published on hiculture.org with the date of the most recent update.